Refund Policy

1. Failed generations

Credits are only deducted when a generation succeeds. If a generation fails, the credits for it are returned to your wallet immediately. You don’t need to contact us. Credits returned this way go back to your wallet, not to your payment method.

2. Standard credit packages

• You can ask for a full refund within 7 days of purchase if you have not used any of the credits from that purchase.
• Once credits from a purchase have been used, that purchase is not refundable.
• Because standard credits never expire, unused credits are not refunded simply because they have not been used after the refund window.

3. Founders Pass

• You can ask for a full refund within 7 days of activation if you have not used any of your Founders credits.
• After that, or once Founders credits have been used, the Founders Pass is not refundable.

4. Payment problems

• Credits not received: if your credits have not appeared within 24 hours of payment, contact us. We will add them or refund you in full.
• Wrong amount: if you received fewer credits than the package includes, we will add the difference.
• Charged twice: duplicate payments for the same order are refunded in full.

5. How to request a refund

Email voxfieldai@gmail.com with:

• your VOXFIELD account email;
• your PayPal transaction ID;
• what you bought and the reason for the request.

We review each request and reply as soon as we can. Approved refunds are sent to your original PayPal payment. PayPal usually shows them within 5–10 business days. The credits from a refunded purchase are removed from your wallet.

6. Chargebacks

Please contact us before opening a dispute or chargeback, because we can usually solve the problem faster. If a chargeback is opened, the related credits are removed, and the account may be suspended while the dispute is open.

7. Your legal rights

This policy does not limit any refund rights you have under the consumer laws that apply to you. See also our Terms and Conditions.